About Us

Ropes Galore is your one-stop retailer for high-quality, affordable equine sport and western lifestyle products. Here at Ropes Galore we want to earn your trust and repeat business. We do that by consistently delivering quality products, at fair prices, in a friendly and timely fashion. When you shop with Ropes Galore, you are supporting SMALL BUSINESS USA and our family thanks you!

Policy Statements

Our website address is https://www.ropesgalore.com/ and we take privacy seriously. The Privacy Policies below describe how your personal information is collected, used, and shared when you visit or make a purchase from https://www.ropesgalore.com/ (the “Site”). And, the Return Policies describe the timelines and procedures we have in place to support happy, repeat customers.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How we use your personal information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you.
– Screen our orders for potential risk or fraud.
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://docs.woocommerce.com/document/marketplace-privacy/. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations; to respond to a subpoena, search warrant, or other lawful requests for information we receive; or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Do not track statement

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Return Policy

Ropes Galore wants happy, REPEAT customers! This means should you find that you are not satisfied with your purchase, we want to hear from you. Please reach out to us at contact@ropesgalore.com within 7 days after receipt of your order so we can discuss possible options.

Generally, we will exchange your unopened, unused item for a replacement or store credit provided you contacted us within the 7-day timeframe and successfully return the original item received. Items must be returned in the same condition, original packaging, and free of any damages. Please ship your return items with a carrier who can provide you with tracking capabilities. We strongly suggest exploring the insurance options available through your shipping carrier as Ropes Galore will not be liable or cover the cost of your return item if it is lost or damaged en route back to us. We cannot credit or refund shipping charges.

Please note, we do not offer returns and/or refunds on final sale items. Generally, this will be any item offered as “sale” on our shop site, items noted as “final sale,” “closeout,” and/or “returns not accepted.”

Changes

We may update our privacy and return policies from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact us

For more information about our privacy and return policies or if you have questions, please contact us by e‑mail at contact@ropesgalore.com  or by mail using the details provided below:

Ropes Galore
945 Washington Street
Ramona, California 92065